LASTMA launches toll‑free emergency hotline 3367 in Lagos

1 day ago 1

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LASTMA, the Lagos State Traffic Management Authority, has introduced a toll‑free emergency short‑code hotline, 3367, to enhance emergency response, improve traffic management, and encourage greater public participation in road transport administration throughout Lagos State.

The agency said the new platform replaces its former long‑service communication code with a more accessible, technologically advanced system that aims to improve interaction between LASTMA and residents.

According to the agency, the 3367 short‑code is free for subscribers on MTN, Etisalat (T2) and Glo networks, allowing road users to report traffic‑related emergencies without paying for calls.

LASTMA said the platform will let residents quickly report incidents such as broken‑down vehicles, road accidents, stranded tankers, disabled articulated trucks, traffic obstructions and other emergencies that need urgent intervention.

The agency added that the hotline will also allow residents to report the conduct and operational activities of LASTMA officials, a move intended to promote transparency, accountability and professionalism within the agency.

To ensure inclusiveness and effective communication, LASTMA said callers can speak with hotline operators in English, Yoruba and Pidgin English.

According to the agency, the multilingual arrangement is designed to eliminate communication barriers, encourage wider public participation and ensure the swift transmission of emergency information regardless of linguistic background.

Speaking about the initiative, LASTMA General Manager Olalekan Bakare‑Oki described the hotline’s introduction as a major step toward building a safer, more responsive, technology‑driven traffic management system in Lagos.

He said the deployment of the short‑code reflects the agency’s commitment to adopting innovative digital solutions to tackle transportation challenges and strengthen collaboration with motorists and residents.

“The inauguration of the 3367 Toll-Free Short-Code Hotline represents another monumental stride towards institutionalising a safer, more efficient and highly responsive transportation ecosystem across Lagos State.”

“It provides residents with a direct, convenient and cost‑free channel through which incidents requiring immediate intervention can be promptly reported,” Bakare‑Oki stated.

He noted that Lagos’s rapid growth and complexity, as one of Africa’s largest megacities, demands a proactive, technology‑enabled traffic management structure capable of responding swiftly to emerging transportation challenges.