NIMC Launches Initiative to Improve Customer Experience

The National Identity Management Commission (NIMC) has rolled out two new digital customer support channels to enhance accessibility, responsiveness, and service delivery for Nigerians and legal residents who need assistance with National Identification Number (NIN) related enquiries.

Under the direction of DG/CEO Abisoye Coker‑Odusote, the commission has introduced a Live Chat feature on its official website and an official WhatsApp support platform. These tools are intended to give users faster, more convenient, and real‑time access to support services.

In a statement signed by the Head of Corporate Communications Unit at NIMC, Dr. Kayode Adegoke, the commission said the initiative demonstrates its commitment to service innovation, citizen‑centred engagement, and efficient identity‑management delivery in line with President Bola Ahmed Tinubu’s Renewed Hope Agenda, which seeks to improve public‑sector efficiency and broaden access to government services through technology‑driven solutions.

“The newly introduced platforms are designed to provide prompt responses to enquiries, real‑time guidance, and improved customer interaction from anywhere and at any time, reducing the need for physical visits while enhancing user experience and operational efficiency,” he said.