Duru: Universal Insurance Leads Fast Clam Service Launch in Nigeria

Ebere Nwoji

Jeff Duru, Managing Director and Chief Executive Officer of Universal Insurance Company plc, announced that his firm was the first in Nigeria to introduce a fast claims service. He also assured the public that the company would emerge stronger and better positioned following the ongoing recapitalisation of the insurance sector.

Duru spoke to members of the National Association of Insurance and Pension Editors (NAIPE) during a courtesy visit at his Lagos office. He credited his predecessor, Ben Ujoatuonu, with laying the groundwork for the company’s achievements.

“In terms of digitalisation, we are already there. All our personal line products have been digitised. Customers can visit our website or portal and purchase products seamlessly without physical contact with our staff. We are also the first insurance company to introduce fast claims service, and others are now learning from us,” Duru said.

“We are receiving positive feedback from users adopting digital fast claims solutions for online surveys. Artificial Intelligence is another area we are championing. Once we conclude the recapitalisation process, we will launch our AI‑driven platform, which will be a major development for the industry,” he added.

He also highlighted the strong relationship the company has built with the media, a foundation he said was established by Ujoatuonu.

“My predecessor, Mr. Ben Ujoatuonu, created this valuable relationship with NAIPE. When I joined the company, he explained to me the nature of the relationship the company has with the media. That legacy he created is one we will continue to uphold and ensure it never declines. We will continue to strengthen the relationship to keep the flag flying. Whoever succeeds me will also inherit and sustain that legacy to ensure mutual success for both organisations,” he stated.

Duru also praised the management team of Universal Insurance for their dedication and commitment to the company’s growth.