Company Launches Services to Modernize Dispute Resolution Process

Visa, a global leader in digital payments, has introduced six new dispute‑resolution tools designed to address the high cost and complexity of traditional dispute processes.

The expanded suite aims to help merchants and financial institutions lower administrative expenses, reduce fraud‑related losses, and reallocate those savings toward growth, innovation, and improved customer experience.

In a statement, Visa West Africa Vice President and Cluster Head Andrew Uaboi said, “Disputes strain every part of the payments ecosystem, frustrating consumers while driving cost and complexity for merchants and financial institutions. When outdated technology cannot keep pace, fraud goes undetected. Our expanded suite of dispute services gives clients the visibility they need to serve customers, launch new products, and grow their businesses.”

The Visa Dispute Resolution Network streamlines pre‑dispute handling so merchants can resolve potential disputes before they worsen, speeding resolution and reducing operational burden. Complementing this, the Visa Dispute Recovery Manager uses GenAI responses and win‑prediction scoring to maximize recovery through automation. Additionally, Order Insight helps prevent unnecessary disputes by surfacing transaction details to clarify legitimate charges.